Return Policy - Handcreativeor

Last updated:

1. Scope of This Policy

This Return & Cancellation Policy applies to paid language tutoring sessions purchased through Handcreativeor.

2. Session Bookings

All session details, including duration and price, are confirmed at the time of booking. You will receive a confirmation with the agreed date and time.

3. Cancellations by Learners

We understand that plans can change. To keep things fair for both learners and tutors, the following rules apply:

Sessions cancelled with at least 24 hours notice before the scheduled start time can be rescheduled or, where applicable, refunded.
Sessions cancelled with less than 24 hours notice may be charged in full at our discretion.
Missed sessions (no-shows) without prior notice are generally not eligible for a refund.

4. Rescheduling Sessions

You may request to reschedule a session with at least 24 hours notice, subject to tutor availability. We will make reasonable efforts to offer alternative time slots.

5. Cancellations by Tutors or the Platform

If a tutor or Handcreativeor needs to cancel a confirmed session, you will be offered:

A rescheduled session at a mutually convenient time, or
Where a reschedule is not suitable, a refund or credit for the value of the cancelled session.

6. Refunds

Refund requests are reviewed on a case-by-case basis in line with this policy and any applicable consumer protection laws. When a refund is approved:

Refunds are generally processed to the original method of payment.
Processing times may vary depending on your payment provider.

Nothing in this policy affects any statutory rights you may have under applicable law.

7. Packages and Multiple-Session Purchases

Where you purchase a package of sessions, unused sessions may be subject to specific terms communicated at the time of purchase. In general:

Unused sessions should be scheduled within the validity period specified in your package.
Expired or unused sessions may not be eligible for a refund, unless required by law.

8. Quality Concerns

If you believe that a session did not meet reasonable expectations, please contact us as soon as possible with details. We may request additional information and will aim to work with you to find an appropriate solution, which may include rescheduling with the same or a different tutor.

9. How to Request a Cancellation or Refund

To request a cancellation, reschedule or refund, please contact us using the details below, including your name, contact information, and relevant booking details.

10. Changes to This Policy

We may update this Return & Cancellation Policy from time to time, for example to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page shows when the policy was last revised.

11. Contact Us

If you have questions about this Return & Cancellation Policy, please contact us:

Handcreativeor
St George House, 40 Great George St
Leeds LS1 3DL, UK
Email: help@handcreativeor.cv
Phone: +44 7377 436673