Privacy Policy
How we collect, use and protect your personal information when you use our language tutoring services.
Last updated:
1. Who We Are
This Privacy Policy explains how Handcreativeor ("we", "us", or "our") handles personal information in connection with our online language tutoring services.
2. Information We Collect
We collect information that you provide directly to us and information that is generated when you use our services, including:
- Contact details such as your name, email address and phone number
- Communication content you send us via contact forms or email
- Booking and session information, such as preferred language, level and availability
- Technical data such as IP address, browser type, device information and basic analytics data
- Cookies and similar technologies as described in our Cookies Policy
3. How We Use Your Information
We use personal information for the following purposes:
- To provide, operate and improve our language tutoring services
- To respond to your enquiries and provide customer support
- To manage bookings, payments and tutor-learner communication
- To personalise your experience and recommend suitable tutors or content
- To monitor service performance and maintain security of our website
- To comply with legal obligations and respond to lawful requests
4. Legal Bases for Processing
We process personal information on the following legal bases, where applicable:
- Your consent, for example when you submit a contact form or accept certain cookies
- Performance of a contract, when we provide tutoring services you have requested
- Our legitimate interests, such as improving our services and ensuring website security
- Compliance with legal obligations
5. How We Share Information
We do not sell your personal information. We may share information with:
- Language tutors, to the extent necessary to arrange and deliver your lessons
- Service providers who support our operations (for example, hosting, analytics, payment processing), under appropriate data protection safeguards
- Public authorities or other parties where required by law or to protect our rights, users or others
6. International Transfers
Your information may be processed in countries outside your country of residence. Where required, we take appropriate measures to protect such transfers in line with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymise it.
8. Your Rights
Depending on your location and applicable law, you may have rights in relation to your personal information, including:
- Access to the personal data we hold about you
- Correction of inaccurate or incomplete data
- Erasure of your data in certain circumstances
- Restriction or objection to certain processing activities
- Data portability for information you have provided to us
- Withdrawal of consent where processing is based on consent
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.
9. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, understand usage and enhance your experience. For more details, please refer to our Cookies Policy.
10. Data Security
We implement reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or alteration. No online service can be completely secure, so we cannot guarantee absolute security, but we aim to keep risks proportionate and monitored.
11. Children's Privacy
Our services are intended for learners who are at least 16 years old, or the relevant age of digital consent in their country. Where younger learners are involved, we expect consent and supervision from a parent or legal guardian in accordance with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practices. The "Last updated" date at the top of this page indicates when the policy was last revised.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Handcreativeor
St George House, 40 Great George St
Leeds LS1 3DL, UK
Email: help@handcreativeor.cv
Phone: +44 7377 436673